Directly, not at this time. However, we can with proper planning ship to a freight forwarder that you have set up. This is a somewhat complicated process, so please call us at 866-635-5487 and speak to one of our experts to assist you with the process.

Because we pour dedicated craftsmanship into our products, timelines vary depending on how complex your item is. We refuse to rush quality, but we also value your time!

Here is what you can expect based on what you order:

• Standard Models (Fastest): If you need something quickly, our standard models are the way to go. These typically ship out within 5 to 10 business days.
• Fully Custom Projects: Exceptional, bespoke creations take a bit more time to perfect. These complex projects can take 4 or more weeks to complete.

Shipping & Transit Times Once your item leaves our hands, shipping times depend on where you are located:

• Freight Shipping: Typically takes 2 – 5 business days to arrive.

Rest easy: You will receive a confirmation email packed with specific delivery details and tracking information typically within 24 hours after your order is shipped.

Custom isn't just an option here - it is our absolute standard. We believe creating your ideal outdoor space should be just as relaxing as enjoying it.

That is why we provide a seamless, white-glove concierge personal service designed to handle the heavy lifting while you enjoy the creative process.

Here is what you can expect when you design with us:

• A Dedicated Design Professional: You will be paired with a personal design expert who serves as your single point of contact, guiding you through every choice and translating your vision into a stunning reality.
• Complete Transparency: No guesswork, no hidden surprises. We maintain absolute clarity regarding timelines, materials, and expectations at every single milestone.
• Turnkey Execution: We manage every moving part. From the initial conceptual sketches to the final, precise backyard assembly, our team oversees every detail.

Your only job is to share your vision—we will take care of everything else. Book your exclusive design consultation today. Book Now

Because our custom creations require specialized handling, we treat the shipping and delivery process with the exact same white-glove care as our design phase. We manage all the logistical heavy lifting to ensure your piece arrives flawlessly.

For specific details on delivery timelines, freight logistics, and preparation for your backyard assembly, please visit our dedicated [Shipping Page].

If you have unique delivery requirements or site accessibility questions, your dedicated design professional will coordinate everything directly with our white-glove delivery team.

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