Shipping & Availability Details:
When marked 'In Stock', your model is pre-built and ships from our warehouse within 3–5 business days.
If availability shows "Made to order in…", the outdoor kitchen is built to order and lead times will be specified.
Example: "Made to order in 7–10 days" means your build will begin the next business day after your order, and ship within 10 business days.
Custom orders have longer lead times, which your designer will confirm at order time.
Shipping Times:
Please note: The lead time refers to when your kitchen leaves our facility — shipping time is additional. Our factory is located in Athens, Tennessee.
Average shipping times range from: 2 days to nearby states (e.g. Florida, Ohio, North Carolina)
Up to 5 days or more to farther locations (e.g. California, Oregon)
After Shipping You'll receive:
- Tracking information and Receiving instructions
- Additional delivery details— all within 24 hours of shipment.
Need help? Call us at 866‑635‑5487 to speak with a customer service representative.
Backyard Concierge or Platinum Concierge Delivery:
If you selected Backyard Concierge or Platinum Concierge Delivery, your kitchen will be picked up and delivered by the same technicians who will assemble it. Your delivery and installation date will be coordinated when our concierge team contacts you to schedule service.
Shipping Disclaimer:
We will do everything in our power to ensure your outdoor kitchen ships on time and arrives safely. However, please note that freight carriers operate independently, and we cannot guarantee exact delivery dates or times. Please do not schedule contractors or utilities until you have your outdoor kitchen on site to eliminate possible conflicts from unforeseen delays.
We will work closely with you to secure the best available delivery schedule, and you will receive tracking information and instructions once your order ships.
For full details, please refer to our shipping policy or contact our team at 866-635-5487 - we are happy to help.